Results 1 to 10 of 10

Thread: Contact Support

  1. #1
    Senior Member Thumper-10's Avatar
    Join Date
    Mar 2015
    Posts
    149

    Contact Support

    Why aren't tickets being answered?

  2. #2
    Senior Member Bastian's Avatar
    Join Date
    Nov 2014
    Posts
    923
    Quote Originally Posted by Thumper-10 View Post
    Why aren't tickets being answered?
    How long has it been?

  3. #3
    Senior Member h0neybadger's Avatar
    Join Date
    Dec 2016
    Posts
    386
    Quote Originally Posted by Bastian View Post
    How long has it been?
    4 minutes...WTF!!!!

  4. #4
    Senior Member Bastian's Avatar
    Join Date
    Nov 2014
    Posts
    923
    Quote Originally Posted by h0neybadger View Post
    4 minutes...WTF!!!!
    Customer Support ain't what it used to be.

  5. #5
    Administrator bh-cameron's Avatar
    Join Date
    Jul 2013
    Posts
    718
    Quote Originally Posted by Thumper-10 View Post
    Why aren't tickets being answered?
    Hey Thumper! Sorry for the delay. Typical turn around time from the Customer Support team is generally 24 - 48 business hours (not including weekends). Sometimes they're a little faster if things are slow, sometimes it can take a little longer if they're backed up. Hopefully they'll get back to you soon!

  6. #6
    Senior Member Thumper-10's Avatar
    Join Date
    Mar 2015
    Posts
    149
    In my case it has been exactly 1 month since I sent in ticket, in my members case it has been about 1 1/2 months

  7. #7
    Senior Member Bastian's Avatar
    Join Date
    Nov 2014
    Posts
    923
    Quote Originally Posted by Thumper-10 View Post
    In my case it has been exactly 1 month since I sent in ticket, in my members case it has been about 1 1/2 months
    Sure, you didn't miss an email from support?
    Or maybe it's an odd case where nobody knows a good answer to give to you.

  8. #8
    Senior Member Thumper-10's Avatar
    Join Date
    Mar 2015
    Posts
    149
    Nope, I checked right before I posted this.

  9. #9
    Battlehouse Inc. bh-alan's Avatar
    Join Date
    Jun 2015
    Posts
    197
    Can you PM me the Ticket number so that I can perhaps check since you said it was 1 1/2 month already. I'm curios what the ticket is about and expect the Team to get back to you on this at the soonest time possible.

  10. #10
    Senior Member Thumper-10's Avatar
    Join Date
    Mar 2015
    Posts
    149
    I'll try to find find out for you, Thanks

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •